Refund policy
NUX Return + Exchange Policies
- Merchandise must be returned within 30 days. Merchandise returned after 30 days must be approved by NUX and will only qualify for store credit.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund. A 15% restocking fee may apply to items returned without the appropriate hang tags.
- Please Note: Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
- NUX monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
- Domestic orders over $250 qualify for free returns and exchanges, otherwise the customer is responsible for return shipping.
To Initiate a return, please email our customer service team at cs@nuxactive.com
Please include the following details in your email:
-Date of purchase
-Items you with to return or exchange
-Original order number
-For exchanges: specify the items you would like to receive in the exchange- style, size and color.
Before sending email, double check the above that your order does qualify for return or exchange.