Return
NUX Return + Exchange Policies
- Merchandise must be returned within 30 days. Merchandise returned after 30 days must be approved by NUX and will only qualify for store credit.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund. A 15% restocking fee may apply to items returned without the appropriate hang tags.
- Please Note: Shipping and handling charges are not refundable.
- Final Sale items may not be returned or exchanged.
- NUX monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
- Domestic orders over $250 qualify for free returns and exchanges, otherwise the customer is responsible for return shipping.
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To initiate a return, please email our customer service team at CS@nuxactive.com.
Include the following details in your email:
- Date of purchase
- Items you wish to return or exchange
- Original order number
- For exchanges: Specify the items you’d like in exchange
Before submitting your request, please review the return conditions to ensure your order is eligible.