FAQ's

Question not answered on this page? Email us at cs@nuxactive.com.

RETURNS

What is your return policy?+
How do I get my return shipping label?+
I lost my return/exchange form. Where can I get another?+
Can I return or exchange NUX product purchased from a studio or another retailer?+
How (and how soon) will I receive my refund?+
What if my online order arrived damaged or defective?+

SHIPPING

Where do you ship?+
How much does shipping cost?+
When will my order arrive?+
Help! I keep missing my delivery - What should I do?+
My package was lost or stolen - What should I do?+

MY ORDER

When will my order start processing?+
How do I redeem a promo code?+
I signed up for your newsletter, but didn't receive my welcome promo code.+
How can I review and track my order?+
Why can't I add an item to my shopping cart?+
Can I cancel or edit my order?+
Why did my order get cancelled?+

MY ACCOUNT

How do I create an account online?+
I forgot my password - what can I do?+
How do I make changes to my account info?+
What are the perks of having a NUX account?+

PAYMENT

What kind of payment does NUX accept?+
Do you charge sales tax on gift cards?+
Can I return a gift card?+

OUR PRODUCTS

How do I find the right size for me?+
Where can I learn more about the craftsmanship, design details, seamless technology, and innovation of NUX?+